Terms and Condition

Terms And Conditions

  • BHC reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the BHC’s Discount Packages or any offers floated by BHC and update information from time to time.
  • Neither BHC nor any Medical Service Provider shall be obliged to provide any services otherwise than in compliance with applicable laws. BHC shall not be responsible for any claims arising out of technical failures which shall include failure in telephone lines, failure of servers, or failure to provide correct updates due to technical snags at any time. Further, BHC shall not be responsible for any claims arising out of any failure(s) which are beyond the control of BHC.
  • You agree to defend, indemnify and hold harmless BHC from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) any unauthorized or improper access and use of the BHC’s Discount Packages and/or other offers made available to you by BHC; (ii) your violation of any term of these Terms; (iii) your violation of any law; or (iv) your violation of the rights of a third party, including the infringement by you of any intellectual property or other right of any person or entity. These obligations will survive any termination of the Terms.
  • You agree to being contacted by BHC and its representatives through Phone, Email and SMS, in spite of being registered in the National DNC/DND list.
  • Neither BHC nor any Medical Service Provider shall assume any liability or responsibility for any claims, damages, consequences and/or orders of any statutory bodies or consumer forums not arising from any default or negligence on the part of BHC or the relevant Medical Service Provider, as the case may be
  • Bonanza Medical Tourism Pvt. Ltd. also offers a free trial offer of Services. During the trial period User will get to experience all the features of the Services. Users of the Services during the trial period are bound by the terms of this Agreement. Any data User enters into the Services, and any customizations made to the Services by or for User, during User’s 1 Month free trial will be permanently lost unless the User upgrades his/her/its subscription to one of the User Plans, available at www.bonanzahealthcare.com/buy-health-card. Bonanza Medical Tourism Pvt. Ltd. does not provide any warranty as mentioned in this Agreement during the trial period, including our uptime.
  • Bonanza Medical Tourism Pvt. Ltd. will provide to the User basic support for the Services at no additional charge, and/or upgraded support if purchased separately and will use commercially reasonable efforts to make the Services available 5 days a week from 9.30 a.m. to 6.30 p.m. and on weekend (Saturday) from 11.00 a.m. to 4:00 p.m. Indian Standard Time (IST) any unavailability caused by circumstances beyond Bonanza Medical Tourism Pvt. Ltd.’ reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems, or internet service provider failures or delays. Bonanza Medical Tourism Pvt. Ltd. will provide the Services only in accordance with applicable laws and government regulations.
  • The Services may be subject to certain limitations, such as, limits on disk storage space, on the number of calls Users are permitted to make against Bonanza Medical Tourism Pvt. Ltd.’ application programming interface, and, other limitations dependent on the User Plan, for example, number of SMS, number of appointments, number of users or accounts, validity of subscription. Any such limitations are specified in the User Plans.
  • Bonanza Medical Tourism Pvt. Ltd. does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the information or detail provided by Patients or any third party through the Services. The Services should not be used for emergency appointment purposes.
  • Bonanza Medical Tourism Pvt. Ltd., on its own, does not list any Personally Sensitive Information of such Practitioners. In case a Practitioner wishes to change his or her information as listed and displayed on Website, or disable appointment requests from Website the registered Practitioners can do so himself or herself by using options available on the Website and the unregistered Practitioners can do so by contacting Bonanza Medical Tourism Pvt. Ltd. at info @ bonanzahealthcare.com.
  • The Website accepts online appointment requests for all practitioners listed and displayed on its Website. Bonanza Medical Tourism Pvt. Ltd. takes all essential steps to duly inform Practices via phone and email for appointment requests made on Website. However, it is possible that some appointment requests do not reach the Practices at all or in a timely manner due to technical or operational reasons including but not limited to cases when Practices do not respond to phone calls made by Bonanza Medical Tourism Pvt. Ltd. or when Practices do not read emails sent by Bonanza Medical Tourism Pvt. Ltd. in timely manner. Bonanza Medical Tourism Pvt. Ltd. shall have no liability or responsibility in this regard.
  • While Bonanza Medical Tourism Pvt. Ltd. makes every feasible effort to ensure a confirmed appointment for a Patient who requested an appointment on Website. Further, Bonanza Medical Tourism Pvt. Ltd. has no liability if such appointment is confirmed but later cancelled by Practices or Practitioners, or the Practitioners are not available as per the given appointment time.
  • Bonanza Medical Tourism Pvt. Ltd. assumes no responsibility, and shall not be liable for ways in which Patient data is used by Practitioners and other authorized users of Software at a Practice. It is the responsibility of the Practice alone to ensure that the Patient data either stored in Software or taken out from Software by printing or exporting to PDF, CSV or any other computer file format or data stored offline in mobile devices of users accessing Software through mobile applications published by Bonanza Medical Tourism Pvt. Ltd., is used in compliance to local privacy laws applicable to the Practice’s business transactions with Patients.
  • In no event shall the protected entities be liable for failure on the part of the Users to provide agreed services or to make himself/herself available at the appointed time, cancellation or rescheduling of appointments. In no event shall the protected entities be liable for any comments or feedback given by any of the Users in relation to the services provided by a User.
  • Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Dashboard under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other material kept on the Website by such User. The User shall ensure that he/she/it has continuous backup of the Services the User has rendered in order to comply with his/her/its record keeping process and practices.
  • Return of User’s Data: Upon request by a User made within 30 (thirty) days after the effective date of termination of a Services subscription due to non-payment, Bonanza Medical Tourism Pvt. Ltd. will make available to the User for download a copy of such User’s data in comma separated value (.csv) format. After such 30 (thirty) days period, Bonanza Medical Tourism Pvt. Ltd. shall have no obligation to maintain or provide any of such User’s data and shall thereafter, unless legally prohibited, delete all User’s data in its systems or otherwise in its possession or under its control. In cases where User terminates the subscription voluntarily, it will be the sole responsibility of the User to make a copy of their data before terminating the subscription - Users data will not be available after termination of subscription in such cases.
  • Bonanza Medical Tourism Pvt. Ltd. reserves the right, at its sole discretion, to pursue all of its legal remedies, including but not limited to deletion of the User’s content from the Service and immediate termination of the User’s account with or without ability to access the Service, upon any breach by the User of this Agreement or if Bonanza Medical Tourism Pvt. Ltd. is unable to verify or authenticate any information the User submits to Bonanza Medical Tourism Pvt. Ltd., or if the User fails to provide (or after providing such consent, later revokes) the consents necessary or desirable for Bonanza Medical Tourism Pvt. Ltd. to provide the Services to the User.

Important Notes

  • BHC is not a merchant, manufacturer, or provider of the Medical Services. BHC does not give any warranty, express or implied, as to description, quality, fitness for any particular purpose, productiveness, or any other matter, for any services or merchandise purchased or received by you from a Medical Service Provider through your BHC’s Packages or any coupon issued by BHC. In the event that any service received by you is unsatisfactory, you will be required to deal directly with the Medical Service Provider for any refund or satisfaction of claim. BHC and the Medical Service Provider reserve the right to revise their charges at any time.
  • You, for yourself and on behalf of any family member who uses the services under the BHC’s Packages, hereby forever release, acquit and discharge each of BHC and its employees, officers, directors, agents and affiliates from any and all liabilities, claims, demands, actions and causes of action that you or your legal representative(s) may have by reason of any damage or personal injury sustained as a result of or during the course of the use of any Medical Services.
  • Bonanza Health Card offered by Bonanza Medical Tourism Pvt. LTd are not health insurance policies. The BHC’s Packages provides subsidised services through the Medical Service Provider at certain healthcare centres. The benefits provided through BHC’s Packages are not applicable if you claim insurance benefits on the medical services provided.
  • Medical Service Providers are independent entities / professionals in private practice and are neither employees nor agents of BHC and/or its parents, subsidiaries or affiliates. All doctors, dentists, laboratories and other medical practitioners/providers are welcome to participate in this social cause and partner with BHC to make a lasting impact on the health of the common man.
  • BHC does not recommend or suggest any particular Medical Service Provider or promote any particular Medical Service Provider’s name or practice. You agree that selection of a Medical Service Provider based on the availability and time to avail Medical Services from is your sole discretion and is not based on any representations or recommendations by BHC, and is therefore your sole and exclusive responsibility.
  •  The availability of any particular Medical Service Provider at any time cannot be guaranteed. The list of Medical Service Providers offering Medical Services at Subsidised Fees is subject to change without notice.» All Medical Service Providers empanelled with BHC have agreed to offer discounts of various denomination and not exclusive to Bonanza Health Card and also come out with special offers for the members of Bonanza Health Card. The Medical Service Providers have agreed to offer their services at the subsidised fees / without any charge, as the case may be, in particular preventive healthcare, and in no way shall it be construed that the empanelled Medical Service Providers are doing so for commercial reasons. Any Medical Service Provider proved to be offering the Medical Services for commercial reasons may be reported to BHC and, subject to furnishing of adequate proof, such Medical Service Provider shall be de-empanelled.
  • BHC is facilitators in providing access to quality Healthcare services and in helping people save on their healthcare costs. BHC does not provide any Medical Services and is not responsible for the outcome of any services availed from any Medical Service Provider. All Medical Services are the responsibility of the concerned Medical Service Provider, to be carried out in consultation with you.
  • BHC offerings are not insurance and do not involve any reimbursement paid to you, or any other person holding a valid Bonanza Health Card or any other membership card of BHC, for any of the services offered by BHC.
  • Except as otherwise specifically stated herein, BHC agrees to keep your information confidential as provided in our Privacy Policy. Any personal information, contact details, feedback data or similar information provided by you to BHC shall be treated as confidential information. You expressly acknowledge and agree that the calls made by you to BHC and/or the calls made to you by any Medical Service Provider shall be recorded for the purposes of quality and for maintaining the record of your health information, and may be shared with a Medical Service Provider, if required, from time to time.You hereby agree that certain information in relation to the BHC’s Packages, any offers floared by BHC, including in relation to any of the Medical Services, whether provided by you or generated by BHC / any Medical Service Provider associated with BHC, may be shared amongst BHC and the Medical Service Providers strictly for the purposes of carrying out their respective obligations in relation to provision of the Medical Services to you. In case you do not wish for BHC to use your information for such purpose, you shall be required to send a request regarding the same by way of email to info @ bonanzahealthcare.com. However, you expressly acknowledge and understand that doing so may affect the provision of Medical Services to you in such manner as determined by BHC and/or a Medical Service Provider.
  • Subject to the provisions of applicable law, your usage of the BHC’s Packages and/or any coupon issued by BHC entitles BHC to contact you by way of Telephone call, SMS or any other mode of communication even if your number is registered on DND/DNC registry, for the coupon used by you and/or your membership with BHC.
  • No BHC’s Packages or any offers provided to you by BHC may be redeemed for cash or used to avail of any services / benefits not specified to be part of the BHC’s Packages or the relevant coupon, as the case may be, at any time.
  • Any advice provided by any Medical Service Provider shall depend solely on the accuracy of the information provided by you. Neither BHC nor any Medical Service Provider shall be responsible for any damage, physical, psychological or financial, caused to you due to any improper/unintended use of the BHC’s Packages, any coupon issued to you or any of the benefits available thereunder, which includes but is not limited to the interpretation of the advice given by any Medical Service Provider by you or by any unqualified personnel.
  • You hereby agree that no Medical Service Provider providing any services over the telephone shall be obligated to provide call-back service in the event of a call-drop or any similar circumstance except as provided in these Terms.
    • In no event shall BHC and/or any Medical Service Provider be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit damages arising from your use of the BHC’s Healthcheck Packages and/or any of the services offered to you by BHC in any manner. You shall not be entitled to specific performance of any of the Terms. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction and, regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to BHC for the BHC’s Packages. You specifically agree and understand that neither BHC nor any Medical Service Provider is liable to you for any content or illegal conduct of any third party and that you alone accept such risk of harm.
    • The views and suggestions expressed by Medical Service Providers in the course of providing the Medical Services shall in no manner be construed as an endorsement by BHC of any such advice and views and BHC shall not be responsible in any manner for any such advice.
    • To the fullest extent permissible by law BHC disclaims all possible warranties or representations about the accuracy or completeness of the content regarding the Medical Services provided by Medical Service Providers, nor can BHC be held liable or responsible for any (i) errors, omissions or inaccuracies of content or submissions; (ii) personal injury or property damage of any nature resulting from your access to and end use of the Medical Services; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information that may be contained therein; (iv) any deletion of data or interruption or discontinuance of transmission to or from or through the Medical Services; and (v) any content or transactions that is contained or may be available outside the Medical Services.
  • BHC shall not be responsible for any deficiency in service on part of any Medical Service Provider. Any complaint by you regarding the standard of service or quality, or anything in relation to the Medical Services provided by any Medical Service Provider shall be solely handled and resolved directly by the relevant Medical Service Provider. BHC shall not be responsible for any such complaints.» BHC is entitled, without any liability whatsoever, to refuse, limit, suspend, vary or discontinue the provision of any of the Medical Services  at any time for any reasonable cause, including but not limited to the following:
  • Any violation of these Terms or of any applicable law, rule, regulation, order, direction, notification or the like issued by any competent authority;
    • Technical failure, modification, up-gradation, variation, relocation, repair and/or maintenance of relevant computer or other systems/equipment;
    • Any other reason found to be reasonable by BHC at its discretion.
    • Notwithstanding the aforesaid, the provision of Medical Services by any Medical Service Provider and any matter relating thereto including but not limited to the manner and the form in which the Medical Services may be made available to you may be altered, withdrawn, modified or changed at any point of time. You agree to be bound by any such modifications.
    • Any provision of the terms and conditions that are declared invalid or unenforceable by a court of competent jurisdiction shall be ineffective to the extent of such invalidity or un enforceability without invalidating or rendering unenforceable the remaining provisions hereof.
    • BHC reserves the right to modify the Terms from time to time and it shall be your responsibility to keep yourself updated with the Terms. You agree to be bound by such modifications.
    • The provisions of the Terms are personal to you and you may not assign your rights and obligations under the Terms to any person.
    • You agree to comply with the local laws of the territory where you are located for usage of the BHC’s Packages and/or any offers suggested to you by BHC, and BHC does not have any responsibility for any violation of laws by you. The Terms shall be governed by the laws of India and the courts at New Delhi will have exclusive jurisdiction thereupon.