FAQ

Why should I take a membership – I do not go to doctors?

Answer- BHC (Bonanza Health Card) is a discount card which provides discount to its members at its various affiliate and partners across the country. Through this discount, members of BHC can save a substantial amount of money during their regular, periodic and one off health checkups. Apart from diagnostic centers, BHC also offers a range of discounts across a variety of wellness centre’s and other lifestyle clinics where the members of BHC can avail its benefits.

Also, you should not only wait for an illness to happen to use an BHC Healthcare Membership Card – it can help take care of your healthcare for checkups, medical advice, medical opinion, dental care etc. at a lower cost

What is the time for delivery of the membership card to the member? What is the process to be followed in case I do not receive the card within the specified time?

Answer- You will receive the BHC Healthcare Plan Membership Card(s) within 14 working days after realisation of your payment. In the unlikely event that you do not receive the card within this time period, please call up the BHC Helpdesk.

I have never heard of BHC. Can you please tell me something about this company? How can I trust the company?

Answer- Bonanza Health Card is a product of Bonanza Medical Tourism Pvt. Ltd which is a part of Bonanza Group of Companies have diversified business in Financial Services, Real Estate, Corporate Solutions, HR and other allies services. It has offices across the country and services over 6 Lakh customers across the country through its various businesses and offerings.

Each time I wish to avail your services do I need to call the Help Desk – why do you not provide the list of affiliates and partners? Or if I am regularly visiting one partner / affiliate do I need to re-check each time with you?

Answer-BHC constantly reviews the quality of services being offered by empanelled diagnostic centers / medical facilities. In case, BHC is not entirely satisfied with the feedback members are giving about a particular doctor/ medical facility, BHC may choose to remove the doctor/ medical facility from its network. Also, BHC constantly empanels new diagnostic centers / medical facilities to its network, based on understanding member needs. So, it is advisable for you to always call on our Helpdesk – firstly, you can confirm if the doctor/ medical facility is still part of the BHC network; also, you may find that a new doctor/ medical facility has been added who is more suitable for you.

Is BHC registered with IRDA?

Answer-No, IRDA is a regulatory body that governs the working of insurance companies in India. As BHC is not an insurance company, it does not come under IRDA.

Is BHC a government company?

Answer-No,BHC is not a government company. It is an organisation formed by professionals who have joined hands for the cause of promoting better healthcare in the country. BHC has received a very positive response from the medical fraternity, corporates, members and is fully recognized as well as affiliated to IDA.

What’s your email address for concerns & queries?

Answer-You may address all your queries to This email address is being protected from spambots. You need JavaScript enabled to view it..

Is there any age limit and age cover for the membership of the card?

Answer-No! There is absolutely no age limits or age cover restrictions for BHC Membership. However, a minor member needs to be accompanied with an adult for checkups.

How many members in the family can be covered (Min and Max Number of cards)

Answer- In a family membership, up to 4 members can be covered. If there are any more persons in the family, additional individual/ couple/ family memberships can be taken.

What happens after the validity of the BHC membership card has expired?

Answer-Membership benefits of the BHC Healthcare Plan are no longer valid once the card validity expires. To ensure uninterrupted benefits, you should renew your membership prior to membership expiry. This can be done by calling up the BHC Helpdesk to seek assistance for membership renewal.

What if some diagnostic centre / affiliate on the network leaves midway?

Answer-BHC constantly reviews its affiliate network based on member feedback; therefore there is a small possibility that a doctor may be dropped from the BHC network from time to time. However, BHC will always ensure that a suitable new doctor is added to the network as a replacement, so that your needs are taken care of.

Do you also give discount on surgeries?

Answer-The BHC Healthcare Plan Membership Plans focuses on the pre-hospitalisation medical expenses, where there is no medical insurance available. Procedures like surgeries are typically covered through health insurance schemes. However, for smaller surgeries like lasik, cataract or whatever is performed by doctor within clinic, BHC member are entitled for the concessions.

Can I gift this card to someone?

Answer-Yes, it is possible for you to gift this card to someone by paying the annual membership fees for the first year. As per your instructions, we can send the membership card(s) either to you or the person you are gifting it to. However, your own BHC Healthcare Plan membership card is not transferable and cannot be used by anyone else.

What happens if there is an emergency and I need to go to a doctor and your Helpdesk is not working?

Answer- The BHC Healthcare Plan is meant to help you focus on over all healthcare for you and your family, so that you can hopefully avoid emergency situations. BHC does not provide emergenct medical services. In the unfortunate case of an emergency, we strongly recommend that you rush to an emergency care facility nearest you.

Can I receive a reversal of membership fees if I am not happy??

Answer- BHC is confident that you will not have any reason to be unhappy with the services provided on the BHC Healthcare Membership Plans. However, if by chance you have a bad experience or not happy with our service, please call us up and we will look into the matter.

When will I get the welcome pack and when can I start using the membership card?

Answer-You will receive the welcome pack within 14 working days after realisation of payment of the annual membership fees.

What is Medical Tourism?

Answer-Medical tourism (also called medical travel, health tourism or global healthcare) is the rapidly-growing practice of travelling across international borders to obtain healthcare. Services typically sought by travelers include elective procedures as well as complex specialized surgeries such as joint replacement (knee/hip), cardiac surgery, dental surgery, and cosmetic surgeries. However, virtually every type of healthcare, including psychiatry, alternative treatments, and post treatment care are available.

Why should I travel overseas for my treatment?

Answer-Factors that have led to the increasing popularity of medical travel include the high cost of healthcare, long wait times for certain procedures, the ease and affordability of international travel, and improvements in both technology and standards of care in many countries. A large draw to medical travel is convenience and speed. Factors that drive demand for medical services abroad include: large populations, comparatively high wealth, the high expense of healthcare or lack of healthcare options locally, and increasingly high expectations of their populations with respect to healthcare.

What is the cost savings compared to the costs in my country?

Answer-The potential cost savings for medical tourists are huge and as a result are one of the more important factors in seeking treatment in India. It is important to note that the cost for each individual will vary depending on their need and requirements. Usually, an elective procedure such as a knee replacement would cost on average of $30,000 in the US. Whereas getting that same procedure done using similar quality parts in India would cost 40 – 60% less than the cost in the US, including the hospital stay, all procedure and physicians costs and transportation to and from India. The costs compared to UK are similarly lower by about 40 – 60%. This is mainly possible because of favorable currency exchange rates.

Why should I choose India over other destinations?

Answer-India has some of the most highly qualified and experienced physicians in the world. With a cultural emphasis on education, most of these physicians have gone on to super-specialize in their field, enabling them to become experts in their respective medical specialties. In addition to traditional medicine, India offers many more relaxing and rejuvenating treatment options from Yoga, Ayurveda, and Meditation to Allopathic and Naturopathic medicine.

Are these costs savings due to lower standards of medicine in India?

Answer-Absolutely not, the Indian medical standards match up to the highly prescribed international standards. The lower costs are due to favorable currency conversion rates and lower costs of operating in India.

Are the hospitals in India well equipped and up to international standards?

Answer-India has several private hospitals that are designed to provide world-class medical care in India. These hospitals utilize some of the best medical equipment that is available world-wide. India has over 12 JCI accredited and over 75 NABH accredited hospitals.

Why should I take assistance of a medical tourism company?

Answer-A medical tourism facilitator will help you get an opinion on your medical reports from the local surgeon/physician. Further, your complete travel to the destination will be co-ordinate and managed perfectly by the facilitator prior to and post your treatment. The other companions with you can enjoy the geographical beauty of the location.

What is JCI accreditation?

Answer-Joint Commission International (JCI) is a relative of the Joint Commission in the United States. Both are independent private sector not-for-profit organizations that develop nationally and internationally recognized procedures and standards to help improve patient care and safety. They work with hospitals to help them meet Joint Commission standards for patient care and then accredit those hospitals meeting the standards.

What is NABH accreditation?

Answer-National Accreditation Board for Hospitals & Healthcare Providers (NABH) is a constituent board of Quality Council of India (QCI), set up to establish and operate accreditation programmer for healthcare organizations. The board while being supported by all stakeholders including industry, consumers, government, has full functional autonomy in its operation. NABH is an institutional member of International Society for Quality in Healthcare (ISQua) as well as member of its Board and Accreditation Council. NABH standards for hospitals have been accredited by ISQua. The accreditation of NABH standard for hospitals authenticates that NABH standards are in consonance with the global benchmarks set by ISQua and thus hospitals accredited by NABH will have international recognition. International Society for Quality in Healthcare (ISQua) is an international body which grants approval to Accreditation Bodies in the area of healthcare as mark of equivalence of accreditation program of member countries. NABH is also one of the founder members of newly emerging Asian Society for Quality in Healthcare (ASQua). This initiative is to strengthen the Asian representation at international level and improve the quality structure in healthcare.

How do I overcome the unfriendly situations during my visit?

Answer-Medical tourism carries some risks that locally-provided medical care does not. Some countries have very different infectious disease-related epidemiology to Europe and North America. Exposure to diseases without having built up natural immunity can be a hazard for weakened individuals, specifically with respect to gastrointestinal diseases (e.g. Hepatitis A, amoebic dysentery, paratyphoid) which could weaken progress, mosquito-transmitted diseases, influenza, and tuberculosis. The quality of post-operative care can also vary dramatically, depending on the hospital and country, and may be different from your standards. However, JCI and other accreditations fulfill the role by assessing the standards in the healthcare. Also, traveling long distances soon after surgery can increase the risk of complications. Long flights and decreased mobility in a cramped airline cabin are a known risk factor for developing blood clots in the legs such as venous thrombosis or pulmonary embolus economy class syndrome. Other vacation activities can be problematic as well - for example, scars may become darker and more noticeable if they sunburn while healing. To minimize these problems, medical tourism patients often combine their medical trips with vacation time set aside for rest and recovery in the destination country. A medical tourism facilitator can take care of all possible unfriendly situations by accompanying you throughout your visit. They would help you select the best healthcare destination and manage your post treatment recovery as well according to your preferences and comfort.

end faq